Your CARM experts.

Commercial importers need their own CARM business account, including non-resident importers. Customs brokers and trade consultants also register their businesses to use the portal. An importer must delegate authority before a broker can manage its account.

Register here for the CARM Client Portal. If this is your first time registering, click “Log in to the CARM Client Portal” select the sign in option then proceed to create a personal USER profile. Next step is to register the business in the portal.

Use the CBSA’s current CARM guidance and CARM Client Portal user guides for registration, delegation, accounting and payment instructions.

Once you have a personal user profile created in the CARM Client Portal, you will be given the option to register your business. The business registration process will require the following information:

• Business Number (BN-9)
• Import/Export Program account (RM)
• Statement of Account and/or Daily Notice

The Statement of Account will be available on the 25th of every month in the business account on the portal. Importers will be able to view, save and/or print the SOA. 

With the implementation of CARM, statements of account will be account-based to provide a summary of all transactions recorded in the billing period. Statements of accounts will no longer be transaction-based.

Use a Commercial Accounting Declaration (CAD) to account for commercial goods through CARM. Corrections and adjustments are made against that declaration. Check the current CBSA accounting instructions for the process and deadline that apply to your transaction.

CARM’s first Release launched the CARM Client Portal. The portal’s functionalities at Release 1 allowed registered importers, trade consultants and customs brokers to view transactions and Statement of Account, submit CBSA rulings, make direct payment of duties and taxes through the online portal, as well the authority to grant individual’s access to the account and assign user roles.

There are no geographical restrictions to gaining access to the CARM Client Portal. If you have internet access, you can access the portal.

The CARM Client Portal will provide two levels of administrative access:

Business Account Manager (BAM) – Primary admin
Program Account Manager (PAM) – Secondary admin

The Business Account Manager (BAM) is responsible for all activities associated with the management of the business account in the CARM Client Portal. Business Account Managers have the responsibility of delegation of authority for all individuals requesting access to the account and assigning user roles within the account. Because of the importance of the BAM role, it’s recommended that the role of the BAM be assigned to more than one user. There are no limits to the number of BAMs identified per business number and employees can be assigned the BAM role at any time. Should a BAM leave the place of business the other assigned BAM can remove the individual from that role.

The CARM RPP transition period ended on May 20, 2025. To obtain release before paying duties and taxes, importers must enrol in RPP and meet the financial security requirements for their account. Check the CBSA’s current requirements before arranging release.