Do I need a customs broker in Canada or the U.S.?
Canadian importers can prepare and submit their own customs documents. Eligible U.S. importers can also file on their own behalf. A licensed customs broker can act for you, while you keep your responsibilities as the importer. See CBSA’s customs broker guidance and the U.S. own-account filing rule.
What can a customs broker help with?
A broker can help review classification, value and origin information, prepare customs data and respond to customs questions. Agree which work the broker will handle and what it will charge before the goods move.
Hiring a broker does not guarantee release or a delivery time. Customs authorities can inspect or hold goods, and product requirements still apply.
Importing into Canada
For regular commercial importing, check your business number, import program account and CARM Client Portal registration. If you appoint a broker, sign a general agency agreement and delegate the appropriate portal authority. Ask which release and payment arrangements apply to your imports.
You remain responsible for accurate accounting information, duties and taxes, and required corrections. Follow CBSA’s business setup steps before arranging the shipment.
Importing into the United States
Your right to make entry depends on your role in the transaction. Check that you are entitled to file and have an appropriate filing method. If you use a broker, confirm its authority to act for you.
The importer of record remains responsible for entry accuracy. Paying a broker also does not discharge duties that remain unpaid to CBP. See U.S. entry and reasonable-care requirements and the importer duty-liability rule.
What should I prepare before asking for help?
- The country the goods are entering and the importing business.
- A clear description of the goods and their country of origin.
- Invoice value, currency and available packing information.
- The proposed route, transport mode and shipment dates.
- Which customs and freight services you need.
Use our customs and freight quote checklist to organize these details before you contact the team.
Get support for your commercial imports
Welke offers Canadian customs brokerage and U.S. customs brokerage. Request a customs quote with a summary of your goods, route and services needed. Ask the team how to provide supporting documents.
Requirements depend on the goods and transaction. Check the current rules before shipping.